Frequently Asked Questions

Everything you need to know about working with Masterclass Solutions. Can't find what you're looking for? Contact us.

What services does Masterclass Solutions offer?

We offer a full spectrum of integrated technology services including web and software development, mobile app development, AI and machine learning, cloud infrastructure, cybersecurity, data engineering, UI/UX design, digital transformation, networking, and IT support. Our solutions are tailored for enterprises across East Africa.

How long does a typical project take?

Timelines vary based on complexity. A typical web application takes 6 to 12 weeks, while larger enterprise systems may take 3 to 9 months. We follow an agile methodology with bi-weekly sprints, so you always see progress. We have a 100% on-time delivery record across 250+ projects.

What industries do you serve?

We serve banking and financial services, healthcare, logistics and supply chain, agriculture, energy, education, telecommunications, government, and manufacturing. Our team has deep domain expertise across these sectors in the East African market.

Do you offer ongoing support after deployment?

Yes. All our engagements include SLA-backed post-deployment support with 24/7 monitoring, regular maintenance, and dedicated engineering contact. We offer tiered support plans from basic maintenance to full managed services.

How do you ensure data security and confidentiality?

Data security is a top priority. We enforce enterprise-grade NDAs, operate in secure development environments with strict access control, and comply with data protection regulations including the Kenya Data Protection Act. All systems are built with encryption, audit logging, and zero-trust architecture by default.

What is your pricing model?

We offer flexible pricing models including fixed-price project quotes, time-and-materials, and retainer-based managed services. Every engagement starts with a free discovery consultation to understand your requirements before providing a detailed proposal.

Do you work with startups or only large enterprises?

We work with businesses of all sizes — from early-stage startups building their first product to large enterprises scaling complex systems. Our engagement models are designed to accommodate different budgets and requirements.

How can I get started?

Getting started is simple. Contact us through our website, email us at info@masterclass.co.ke, or call us. We will schedule a free discovery call to understand your needs, then provide a detailed proposal and timeline within 3 to 5 business days.